Casinra Terms & Conditions — Full Version

1Introduction & Consent

Casinra (hereinafter referred to as "we", "us", or "the Platform") is an internationally licensed online gaming and betting platform designed specifically for users in Bangladesh. These terms and conditions apply to the website, mobile app, and all associated services.

By using Casinra, you confirm that you have read, understood, and agreed to these Terms & Conditions in full. If you do not agree with any part of these terms, please refrain from using Casinra.

Casinra's Terms & Conditions are provided in Bengali so that every Bangladeshi user can clearly understand their rights and responsibilities. For any language-related queries, please contact Casinra's customer support.

2Account Registration

The following conditions must be met to open an active account on Casinra:

• You must be 18 years of age or older.
• All information provided at registration must be truthful, accurate, and complete.
• Only one account per person is permitted. If an individual is found to have opened multiple accounts, all associated accounts may be closed.
• Your phone number and email address must be verified.
• Keeping your account password confidential is entirely your responsibility.

For account verification, Casinra may request proof of identity, proof of address, or payment method verification documents at any time. Withdrawals may be held until the required documents are submitted.

3Age Verification

Casinra strictly enforces an 18+ policy. Protecting minors from gaming is our top priority. Date of birth is required at registration, and a copy of your national ID or passport may be requested for verification.

Any account opened with a false age will be closed immediately, and the balance may be forfeited. Large withdrawals will not be processed until age verification is complete.

4Deposits & Payments

Casinra accepts deposits via Bangladesh's most popular mobile banking services — Mobile Pay, Nagad, and Rocket. The minimum deposit is ৳100, and the maximum limit varies by account tier.

• All deposits are accepted in Bangladeshi Taka (BDT).
• Deposits via Mobile Pay and Nagad are typically credited to your account within 30 seconds to 5 minutes.
• Casinra does not charge any additional fees on deposits; however, your mobile banking operator's own charges may apply.
• Only payment methods registered in your name may be used.
• Third-party payments are not accepted and may result in account closure.

5Withdrawal Policy

Casinra is committed to fast and transparent withdrawals. The following conditions apply to all withdrawal requests:

• Minimum withdrawal amount is ৳500.
• Withdrawals will only be processed using the same method used for the original deposit.
• Processing time for verified accounts is between 15 minutes and 24 hours.
• Daily withdrawal limits are determined by your account level.
• Wagering requirements must be met before withdrawing any winnings derived from bonuses.
• Casinra reserves the right to temporarily hold withdrawals in cases of suspicious activity.

If you do not receive your withdrawal within 24 hours of requesting it, please contact our support team.

6Bonus Terms

Casinra offers a variety of bonuses and rewards — including welcome bonuses, deposit bonuses, cashback, and VIP rewards. Each bonus has its own terms, which must be read before claiming.

• Wagering Requirement: A minimum number of wagers must be placed before bonus funds can be withdrawn (typically 15x to 30x).
• Timeframe: Most bonuses are valid for 7 to 30 days. Any unused bonus will be forfeited upon expiry.
• Game Restrictions: Some bonuses apply to specific games only. See the bonus details page for more information.
• A bonus can be used once: Each bonus offer may be claimed only once per user.
• Abuse: In cases of bonus abuse or manipulation, the bonus and any associated winnings will be forfeited.

7Gaming Rules

All game outcomes on Casinra are determined by internationally certified RNG (Random Number Generator) technology, ensuring that every result is completely random and not predetermined.

• Each game has its own rules, which are displayed before the game begins.
• Once a bet is confirmed, it cannot be cancelled.
• If a game is interrupted due to a technical issue, Casinra will handle the situation in accordance with its relevant policy.
• In Live Casino games, the dealer's decision is final.
• If an event is cancelled in Sports Betting, the stake will be refunded.

Casinra does not influence game outcomes. All games are regularly audited by independent third parties.

8Prohibited Activities

The following activities are strictly prohibited on Casinra. Violations may result in account closure and forfeiture of account balance:

• Money laundering or transactions involving illegal funds.
• Opening multiple accounts or using another person's account.
• Placing bets deliberately to abuse bonuses.
• Attempting to manipulate game outcomes using software or bots.
• Collusion or coordination with other users to gain an unfair advantage.
• Registering with false identity or documents.
• Attempting to gain unauthorized access to Casinra's systems.

9Account Closure & Suspension

Casinra reserves the right to close or suspend an account at any time and for any reason, particularly if:

• A violation of the Terms & Conditions occurs.
• Failure to submit verification documents on time.
• No account activity for an extended period (12 months+).
• Required for legal or regulatory reasons.

You may close your account at any time. Please withdraw any pending balance before doing so. A monthly maintenance fee may apply to inactive accounts.

10Responsible Gaming

Casinra is firmly committed to responsible gaming. Gaming is entertainment, and to ensure it stays that way, we provide the following safeguards:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Betting will automatically stop once a set loss amount is reached.
• Self-Exclusion: Lock your account yourself for a set period of time.
• Cooling-Off Period: Take a break anywhere from 24 hours to 6 weeks.
• Reality Check: Regular notifications showing how long you have been playing.

If you notice signs of problem gaming, seek help immediately. For more information, visit our Responsible Gaming View page.

11Privacy Policy

Casinra is committed to protecting your personal information. Data collected at registration is used solely for account management, payment processing, and regulatory compliance.

• Your information is never sold to third parties.
• Only the minimum necessary information is shared with required payment processing partners.
• Information may be disclosed to authorities when required by law.
• All data is secured with SSL encryption.

For more details, visit our Privacy Policy read.

12Limitation of Liability

Casinra always strives to deliver a reliable service; however, there are limitations on liability in certain situations:

• Casinra's liability is limited for losses caused by technical issues, server outages, or third-party service failures.
• Casinra is not liable for any game interruptions caused by loss of internet connection.
• Casinra is not directly liable for issues arising from third-party game providers.
• Casinra is not responsible for any information leak resulting from the user's own negligence.

In the event of a dispute, Casinra's decision is final. However, we review all complaints impartially to ensure fairness.

13Right to Amend Terms

Casinra reserves the right to update these Terms & Conditions at any time. For significant changes, we will:

• We will notify you via email or app notification at least 7 days before any changes take effect.
• The update date will be noted on this page.
• A summary of key changes will be provided.

Continuing to use Casinra after any changes take effect means you have accepted the updated terms. If you do not agree with the revised terms, you are free to close your account at any time.

14Contact & Complaints

If you have any questions or complaints regarding these Terms & Conditions or any Casinra service, please reach out to our Bengali-speaking support team:

• Email: support@casinra.onl
• Live Chat: Chat button at the bottom right of the app or website.
• Support Hours: 24 hours a day, 7 days a week.

We aim to provide an initial response within 48 hours of receiving a complaint and a final resolution within 5 business days.